Business Hours
Define when human agents are available. Outside hours, the bot continues autonomously and escalations are queued.
🌏 Timezone & Global Settings
Outside hours, escalations are held in queue until agents come online.
Apply business hours to all escalations (not just live chat)
📅 Weekly Schedule
DayOpensClosesBreakActive
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
🏖 Public Holidays
🌙 Out-of-Office Message
This keyword escalates even outside hours (pages on-call agent).
Send OOO message only once per conversation
⏳ Current Status
⏳
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Agents online—
Queue depth—
Next closed—
⚡ Upcoming
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