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Bot Configuration

Personality, behaviour, mode, and response settings for your WhatsApp bot.

🤖 Personality & Mode 🕐 Business Hours 💬 Messages 🛡 Rules & Guardrails 🔖 Preset Queries
🤖 Bot Identity
Shown in the WhatsApp chat header and messages.
Appended to the end of bot messages (optional).
Keep it concise and factual. Avoid instructions — use AI Tuning for prompt engineering.
⚙️ Bot Mode
💬 Tone & Response Style
Include source citations in answers
Ask for clarification when ambiguous
Suggest related topics after answering
End conversation with CSAT prompt
Send typing indicator while generating
🧑‍💼 Escalation Settings
Range 0–1. Lower = escalate less often.
Allow user to request a human agent at any time
Auto-escalate when user sends "agent", "human", or "help"
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📋 Config Summary
Mode—
Tone—
Language—
Emoji—
Confidence threshold—
Primary LLM—
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