Conversation Analytics
30-day overview of bot performance, resolution rates, and user behaviour.
Total Conversations
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Active Right Now
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Bot Resolution Rate
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Escalation Rate
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Avg Session Duration
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๐ Daily Conversations
Bot resolved
Escalated
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Loadingโฆ๐ฏ Resolution Breakdown
Bot resolvedโ
Escalatedโ
Abandonedโ
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๐ Top Flow Performance
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Loadingโฆโญ CSAT Scores
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avg out of 5
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Loadingโฆ๐ง Agent Performance
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Loadingโฆ๐ Activity by Hour (IST) โ Last 30 days
12a
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12p
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Low
High
๐ฌ Knowledge Gap Log RAG
Questions the bot couldn't confidently answer โ ordered by frequency.
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