Conversation Analytics
30-day overview of bot performance, resolution rates, and user behaviour.
Total Conversations
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Active Right Now
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Bot Resolution Rate
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Escalation Rate
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Avg Session Duration
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📈 Daily Conversations
Bot resolved
Escalated
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Loading…🎯 Resolution Breakdown
Bot resolved—
Escalated—
Abandoned—
Total—
🔀 Top Flow Performance
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Loading…⭐ CSAT Scores
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avg out of 5
⭐
Loading…🎧 Agent Performance
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Loading…🕐 Activity by Hour (IST) — Last 30 days
12a
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12p
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11
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Low
High
💬 Knowledge Gap Log RAG
Questions the bot couldn't confidently answer — ordered by frequency.
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