IKGPTU/Analytics/Custom Reports
๐Ÿ“ Saved Reports
Weekly Performance
Every Monday ยท 5 widgets
๐Ÿ“ง Auto-sent to 3 emails
Monthly Executive Summary
1st of month ยท 8 widgets
๐Ÿ“ง Auto-sent to VC office
KB Health Check
Manual ยท 4 widgets
No schedule
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New Report
Widget Library
KPI Cards
๐Ÿ“Š
Conversation Volume
โœ…
Resolution Rate
โญ
CSAT Score
โฑ
Avg Response Time
Charts
๐Ÿ“ˆ
Volume Trend (Bar)
๐Ÿฅง
Resolution Pie
๐ŸŒก
Heatmap
๐Ÿ“‰
RAG Confidence
Tables
๐Ÿ‘ค
Per-Agent Table
๐Ÿ“š
KB Performance
๐Ÿ”€
Flow Funnel
โš ๏ธ
Knowledge Gaps
๐Ÿ“ฃ
Campaign Results
Other
๐Ÿ“
Text / Notes
๐Ÿ–ผ
Logo / Header
KPI Summary
312
Conversations
84%
Resolved
4.6โญ
CSAT
1.4s
Avg Response
๐Ÿ“ˆ Volume Trend
MonTueWedThuFriSatSun
๐Ÿฅง Resolution Split
84%
Bot: 84%
Escalated: 16%
๐Ÿ‘ค Agent Summary
Agent Handled Avg FRT CSAT
Priya Mehta1243m 41s4.7โญ
Rohit Sharma985m 18s4.2โญ
Sunita Devi874m 02s4.5โญ
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