Knowledge Gap Log
Queries where bot confidence fell below 0.45 — sorted by frequency. Fill these to improve resolution rate.
Open Gaps
12
Resolved This Week
8
Avg Confidence (gaps)
0.31
Est. Impact if Fixed
+6.4% resolution
| Query Pattern | Frequency (30d) | Avg Confidence | Last Asked | Suggested KB | Status | Actions |
|---|---|---|---|---|---|---|
|
Placement statistics / package for 2024 batch
e.g., "What is the average package for CSE 2024?" · 14 variants
|
47 | 0.28 | Today, 9:14 AM | Admissions | Open |
|
|
Lateral entry admission (2nd year B.Tech)
e.g., "Can I get lateral entry into B.Tech 3rd semester?" · 8 variants
|
31 | 0.34 | Yesterday, 4:22 PM | Admissions | Open | |
|
PhD admission process and eligibility
e.g., "How to apply for PhD at IKGPTU?" · 6 variants
|
28 | 0.31 | Today, 8:52 AM | Admissions | Open | |
|
International students admission / NRI quota
e.g., "Are there seats for NRI students?" · 5 variants
|
22 | 0.22 | 2 days ago | Admissions | Open | |
|
Online MBA programme availability
e.g., "Does IKGPTU offer online MBA?" · 4 variants
|
19 | 0.38 | 3 days ago | Academic | Open | |
|
Transport / bus routes for students
e.g., "Is there a bus from Jalandhar to IKGPTU?" · 7 variants
|
17 | 0.41 | Today, 10:31 AM | Campus Life | Open | |
|
Library timings and e-resources access
e.g., "What are the library hours?" · 3 variants
|
12 | 0.44 | 4 days ago | Campus Life | Resolved | |
|
Sports facilities and extra-curriculars
8 variants
|
9 | 0.43 | 5 days ago | Campus Life | Resolved |