R1G
Agent Portal IKGPTU Support
My Queue All Queue Supervisor
RS
Rahul Sharma
2m
When will my result be declared?
SK
Simran Kaur
8m
Fee payment not reflected yet
AS
Amandeep Singh
22m
How to apply for lateral entry?
PM
Pooja Mehta
1h
⏸ On hold — documents
RS
Rahul Sharma
+91 98765 43210 · B.Tech 5th Sem · Last seen: now
Conversation started • 29 May 2025 10:28 AM
🤖
👋 Hello Rahul! Welcome to IKGPTU Official WhatsApp Support.

I'm Gyan, your AI assistant. How can I help you today?
10:28 AM ✓✓
When will B.Tech 5th semester results be declared?
10:29 AM
🤖
📅 B.Tech 5th Semester (Nov/Dec 2024) results are expected in May 2025. You can check at: results.ikgptu.ac.in

I'll send you a notification as soon as they're live! 🔔
10:29 AM ✓✓
The results page says no results found. My roll number is 1423456
10:31 AM
🤖
I'm connecting you with a support agent who can check your result status directly 🎧

Please hold on — estimated wait: 2 minutes.
10:32 AM ✓✓
🎧 Priya Sharma joined the conversation • 10:34 AM
Hi Rahul! I'm Priya from the IKGPTU support team 👋 I've looked up roll number 1423456 — your result for B.Tech 5th Sem is showing as "Result Withheld" due to an outstanding fee of ₹2,400.
10:34 AM ✓✓
Oh! I paid that last week. Let me send you the receipt.
10:35 AM
📝 Internal note (Priya): Fee payment confirmation required from accounts. Checking portal manually. — 10:35 AM
Of course! Please share the payment receipt or transaction ID and I'll escalate it to our accounts team right away. Your result should be released within 24 hours once verified 🙏
10:36 AM ✓✓
Here is my transaction ID: HDFC2024051289034
10:37 AM
💬 Reply
📝 Internal Note
📋 Template
✨ AI Assist
👤 Contact
🕐 History
🚨 Violations
💡 Suggested Reply
AI SUGGESTION · 94% confidence
Thank you for sharing the transaction ID. I've noted HDFC2024051289034 and have flagged your case to the accounts team for immediate verification.

Your result will be released within 24 hours. I'll notify you as soon as it's done! 🙏
📚 Relevant KB Articles
Fee payment reconciliation process
Accounts Processing Guide · Score: 0.91
Result withheld — common reasons & resolution
Exam FAQ · Score: 0.87
Accounts team escalation procedure
Internal SOP · Score: 0.74
⚡ Quick Replies
Thank you for your patience 🙏
I've escalated this to the accounts team.
Your issue will be resolved within 24 hours.
Please share your enrollment number for verification.
Is there anything else I can help you with? 😊
🏷 Conversation Tags
fee-issue result-withheld accounts-escalation + urgent + follow-up
↗ Transfer / Reassign